Info

Details of the American Plan: This plan includes accommodation in our Hotel with dinner on the day of arrival, breakfast and lunch the following day, plus the use of the thermal pools exclusive for guests, access to the common areas of the establishment and the entrance to the San Miguel waterfall.

Check in: 03:00 PM - Your room will be delivered to you at 15:00 on the day of arrival.

Check out: 12:00 PM - Room keys must be handed in at the hotel reception before midday on the day of departure. 

Deposit required to confirm your reservation: Once the complete details of the reservation holder have been entered and accepted T&C, the website will redirect the buyer to our Epayco payment gateway. On this page the buyer will be able to choose the preferred method of payment to complete the transaction. The value of the deposit required to confirm your booking is 50% of the total value.

If the deposit is not paid correctly in the last step, it will be necessary to contact the establishment to complete the process and confirm your booking before it is cancelled due to non-payment. The payment of the deposit needs to be made within 24 hours of making the booking.

Cancellation Policy: The user may cancel or modify a reservation without incurring any penalty at any time as soon as it is requested at least forty-eight (48) hours prior to the date of arrival.

When the user cancels a reservation over the (48) hours window prior to the date of arrival, the value of the deposit may be used as a credit balance in any of the services offered by the Hotel.  In this case, the Hotel will grant the user a BONUS / CREDIT BALANCE equivalent to 100% of the amount paid. BONUS duration 365 days.

When the user cancels within forty-eight (48) hours prior to the reservation, does not show up at the hotel or does not use the agreed services, will generate as a penalty the retention of the deposit paid (50% of the total value). The user will keep a credit balance only when the payment made is greater than the penalty applied.  

https://www.termales.com.co/pdf/Terms_and_conditions_Hotel.pdf

Taxes

VAT 19.00% included

Info

Details of the Continental Plan: This plan includes accommodation & breakfast in our hotel plus the use of the thermal pools exclusive for guests, access to the common areas of the establishment and the entrance to the San Miguel waterfall. 

Check in: 03:00 PM - Your room will be delivered to you at 15:00 on the day of arrival.

Check out: 12:00 PM - Room keys must be handed in at the hotel reception before midday on the day of departure. 

Deposit required to confirm your reservation: Once the complete details of the reservation holder have been entered and accepted T&C, the website will redirect the buyer to our Epayco payment gateway. On this page the buyer will be able to choose the preferred method of payment to complete the transaction. The value of the deposit required to confirm your booking is 50% of the total value.

If the deposit is not paid correctly in the last step, it will be necessary to contact the establishment to complete the process and confirm your booking before it is cancelled due to non-payment. The payment of the deposit needs to be made within 24 hours of making the booking.

Cancellation Policy: The user may cancel or modify a reservation without incurring any penalty at any time as soon as it is requested at least forty-eight (48) hours prior to the date of arrival.

When the user cancels a reservation over the (48) hours window prior to the date of arrival, the value of the deposit may be used as a credit balance in any of the services offered by the Hotel.  In this case, the Hotel will grant the user a BONUS / CREDIT BALANCE equivalent to 100% of the amount paid. BONUS duration 365 days.

When the user cancels within forty-eight (48) hours prior to the reservation, does not show up at the hotel or does not use the agreed services, will generate as a penalty the retention of the deposit paid (50% of the total value). The user will keep a credit balance only when the payment made is greater than the penalty applied.  

https://www.termales.com.co/pdf/Terms_and_conditions_Hotel.pdf

Taxes

VAT 19.00% included

Info

Details of the Plan Room Only : This plan includes only the accommodation in our Hotel plus the use of the thermal pools exclusive for guests, access to the common areas of the establishment and the entrance to the San Miguel waterfall. 

Check in: 03:00 PM - Your room will be delivered to you at 15:00 on the day of arrival.

Check out: 12:00 PM - Room keys must be handed in at the hotel reception before midday on the day of departure. 

Deposit required to confirm your reservation: Once the complete details of the reservation holder have been entered and accepted T&C, the website will redirect the buyer to our Epayco payment gateway. On this page the buyer will be able to choose the preferred method of payment to complete the transaction. The value of the deposit required to confirm your booking is 50% of the total value.

If the deposit is not paid correctly in the last step, it will be necessary to contact the establishment to complete the process and confirm your booking before it is cancelled due to non-payment. The payment of the deposit needs to be made within 24 hours of making the booking.

Cancellation Policy: The user may cancel or modify a reservation without incurring any penalty at any time as soon as it is requested at least forty-eight (48) hours prior to the date of arrival.

When the user cancels a reservation over the (48) hours window prior to the date of arrival, the value of the deposit may be used as a credit balance in any of the services offered by the Hotel.  In this case, the Hotel will grant the user a BONUS / CREDIT BALANCE equivalent to 100% of the amount paid. BONUS duration 365 days.

When the user cancels within forty-eight (48) hours prior to the reservation, does not show up at the hotel or does not use the agreed services, will generate as a penalty the retention of the deposit paid (50% of the total value). The user will keep a credit balance only when the payment made is greater than the penalty applied.  

https://www.termales.com.co/pdf/Terms_and_conditions_Hotel.pdf

Taxes

VAT 19.00% included

Info

Details of the American Plan + Thermal Expedition (PA + ROUTE): This plan includes accommodation in our Hotel with dinner on arrival day, breakfast and lunch the following day. Guests who purchase this plan will enjoy our renowned Ecological hike known as "Thermal Expedition". This plan also includes the use of the thermal pools exclusive for guests, access to the common areas of the establishment and the entrance to the San Miguel waterfall.

Thermal Expedition: Guided hike where you can live an exciting experience through the central Colombian mountain range. You will discover different species of fauna and flora unique in the world. The tour crosses the San Ramon River, includes stops at 3 majestic waterfalls and a place known by the locals as the "Devil's Throat". It is an experience full of adrenaline.

Difficulty: Medium-High

Minimum age: Over 12 years old 

Departure times: 8:30 am & 1:00 pm - Every day except Thursday. Groups of maximum 11 people. 

Length:: 2 and a half to 3 hours 

Equipment included: Boots, harness, altitude equipment and specialized guide. 

Guide language: Spanish  

NOTICE: Due to its level of complexity, the activity is not recommended for people with respiratory problems or difficulties, recently operated or with limited mobility. If the guide recommends a different activity, the cost paid for the hike can be used as a credit balance in any other of the services offered by the Hotel.  

- The hike can be done before check in or even after check out. The front desk staff will provide a luggage storage service if required. If you purchase this plan and wish to do the thermal expedition before your check in, please contact the Customer service line to schedule the tour.

Check in: 03:00 PM - Your room will be delivered to you at 15:00 on the day of arrival.

Check out: 12:00 PM - Room keys must be handed in at the hotel reception before midday on the day of departure. 

Deposit required to confirm your reservation: Once the complete details of the reservation holder have been entered and accepted T&C, the website will redirect the buyer to our Epayco payment gateway. On this page the buyer will be able to choose the preferred method of payment to complete the transaction. The value of the deposit required to confirm your booking is 50% of the total value.

If the deposit is not paid correctly in the last step, it will be necessary to contact the establishment to complete the process and confirm your booking before it is cancelled due to non-payment. The payment of the deposit needs to be made within 24 hours of making the booking.

Cancellation Policy: The user may cancel or modify a reservation without incurring any penalty at any time as soon as it is requested at least forty-eight (48) hours prior to the date of arrival.

When the user cancels a reservation over the (48) hours window prior to the date of arrival, the value of the deposit may be used as a credit balance in any of the services offered by the Hotel.  In this case, the Hotel will grant the user a BONUS / CREDIT BALANCE equivalent to 100% of the amount paid. BONUS duration 365 days.

When the user cancels within forty-eight (48) hours prior to the reservation, does not show up at the hotel or does not use the agreed services, will generate as a penalty the retention of the deposit paid (50% of the total value). The user will keep a credit balance only when the payment made is greater than the penalty applied.  

https://www.termales.com.co/pdf/Terms_and_conditions_Hotel.pdf

Taxes

VAT 19.00% included

Info

Details of the American Plan: This plan includes accommodation in our Hotel with dinner on the day of arrival, breakfast and lunch the following day, plus the use of the thermal pools exclusive for guests, access to the common areas of the establishment and the entrance to the San Miguel waterfall.

Check in: 03:00 PM - Your room will be delivered to you at 15:00 on the day of arrival.

Check out: 12:00 PM - Room keys must be handed in at the hotel reception before midday on the day of departure. 

Deposit required to confirm your reservation: Once the complete details of the reservation holder have been entered and accepted T&C, the website will redirect the buyer to our Epayco payment gateway. On this page the buyer will be able to choose the preferred method of payment to complete the transaction. The value of the deposit required to confirm your booking is 50% of the total value.

If the deposit is not paid correctly in the last step, it will be necessary to contact the establishment to complete the process and confirm your booking before it is cancelled due to non-payment. The payment of the deposit needs to be made within 24 hours of making the booking.

Cancellation Policy: The user may cancel or modify a reservation without incurring any penalty at any time as soon as it is requested at least forty-eight (48) hours prior to the date of arrival.

When the user cancels a reservation over the (48) hours window prior to the date of arrival, the value of the deposit may be used as a credit balance in any of the services offered by the Hotel.  In this case, the Hotel will grant the user a BONUS / CREDIT BALANCE equivalent to 100% of the amount paid. BONUS duration 365 days.

When the user cancels within forty-eight (48) hours prior to the reservation, does not show up at the hotel or does not use the agreed services, will generate as a penalty the retention of the deposit paid (50% of the total value). The user will keep a credit balance only when the payment made is greater than the penalty applied.  

https://www.termales.com.co/pdf/Terms_and_conditions_Hotel.pdf

Taxes

VAT 19.00% included

Info

Details of the Continental Plan: This plan includes accommodation & breakfast in our hotel plus the use of the thermal pools exclusive for guests, access to the common areas of the establishment and the entrance to the San Miguel waterfall. 

Check in: 03:00 PM - Your room will be delivered to you at 15:00 on the day of arrival.

Check out: 12:00 PM - Room keys must be handed in at the hotel reception before midday on the day of departure. 

Deposit required to confirm your reservation: Once the complete details of the reservation holder have been entered and accepted T&C, the website will redirect the buyer to our Epayco payment gateway. On this page the buyer will be able to choose the preferred method of payment to complete the transaction. The value of the deposit required to confirm your booking is 50% of the total value.

If the deposit is not paid correctly in the last step, it will be necessary to contact the establishment to complete the process and confirm your booking before it is cancelled due to non-payment. The payment of the deposit needs to be made within 24 hours of making the booking.

Cancellation Policy: The user may cancel or modify a reservation without incurring any penalty at any time as soon as it is requested at least forty-eight (48) hours prior to the date of arrival.

When the user cancels a reservation over the (48) hours window prior to the date of arrival, the value of the deposit may be used as a credit balance in any of the services offered by the Hotel.  In this case, the Hotel will grant the user a BONUS / CREDIT BALANCE equivalent to 100% of the amount paid. BONUS duration 365 days.

When the user cancels within forty-eight (48) hours prior to the reservation, does not show up at the hotel or does not use the agreed services, will generate as a penalty the retention of the deposit paid (50% of the total value). The user will keep a credit balance only when the payment made is greater than the penalty applied.  

https://www.termales.com.co/pdf/Terms_and_conditions_Hotel.pdf

Taxes

VAT 19.00% included

Info

Details of the Plan Room Only : This plan includes only the accommodation in our Hotel plus the use of the thermal pools exclusive for guests, access to the common areas of the establishment and the entrance to the San Miguel waterfall. 

Check in: 03:00 PM - Your room will be delivered to you at 15:00 on the day of arrival.

Check out: 12:00 PM - Room keys must be handed in at the hotel reception before midday on the day of departure. 

Deposit required to confirm your reservation: Once the complete details of the reservation holder have been entered and accepted T&C, the website will redirect the buyer to our Epayco payment gateway. On this page the buyer will be able to choose the preferred method of payment to complete the transaction. The value of the deposit required to confirm your booking is 50% of the total value.

If the deposit is not paid correctly in the last step, it will be necessary to contact the establishment to complete the process and confirm your booking before it is cancelled due to non-payment. The payment of the deposit needs to be made within 24 hours of making the booking.

Cancellation Policy: The user may cancel or modify a reservation without incurring any penalty at any time as soon as it is requested at least forty-eight (48) hours prior to the date of arrival.

When the user cancels a reservation over the (48) hours window prior to the date of arrival, the value of the deposit may be used as a credit balance in any of the services offered by the Hotel.  In this case, the Hotel will grant the user a BONUS / CREDIT BALANCE equivalent to 100% of the amount paid. BONUS duration 365 days.

When the user cancels within forty-eight (48) hours prior to the reservation, does not show up at the hotel or does not use the agreed services, will generate as a penalty the retention of the deposit paid (50% of the total value). The user will keep a credit balance only when the payment made is greater than the penalty applied.  

https://www.termales.com.co/pdf/Terms_and_conditions_Hotel.pdf

Taxes

VAT 19.00% included

Info

Details of the American Plan + Thermal Expedition (PA + ROUTE): This plan includes accommodation in our Hotel with dinner on arrival day, breakfast and lunch the following day. Guests who purchase this plan will enjoy our renowned Ecological hike known as "Thermal Expedition". This plan also includes the use of the thermal pools exclusive for guests, access to the common areas of the establishment and the entrance to the San Miguel waterfall.

Thermal Expedition: Guided hike where you can live an exciting experience through the central Colombian mountain range. You will discover different species of fauna and flora unique in the world. The tour crosses the San Ramon River, includes stops at 3 majestic waterfalls and a place known by the locals as the "Devil's Throat". It is an experience full of adrenaline.

Difficulty: Medium-High

Minimum age: Over 12 years old 

Departure times: 8:30 am & 1:00 pm - Every day except Thursday. Groups of maximum 11 people. 

Length:: 2 and a half to 3 hours 

Equipment included: Boots, harness, altitude equipment and specialized guide. 

Guide language: Spanish  

NOTICE: Due to its level of complexity, the activity is not recommended for people with respiratory problems or difficulties, recently operated or with limited mobility. If the guide recommends a different activity, the cost paid for the hike can be used as a credit balance in any other of the services offered by the Hotel.  

- The hike can be done before check in or even after check out. The front desk staff will provide a luggage storage service if required. If you purchase this plan and wish to do the thermal expedition before your check in, please contact the Customer service line to schedule the tour.

Check in: 03:00 PM - Your room will be delivered to you at 15:00 on the day of arrival.

Check out: 12:00 PM - Room keys must be handed in at the hotel reception before midday on the day of departure. 

Deposit required to confirm your reservation: Once the complete details of the reservation holder have been entered and accepted T&C, the website will redirect the buyer to our Epayco payment gateway. On this page the buyer will be able to choose the preferred method of payment to complete the transaction. The value of the deposit required to confirm your booking is 50% of the total value.

If the deposit is not paid correctly in the last step, it will be necessary to contact the establishment to complete the process and confirm your booking before it is cancelled due to non-payment. The payment of the deposit needs to be made within 24 hours of making the booking.

Cancellation Policy: The user may cancel or modify a reservation without incurring any penalty at any time as soon as it is requested at least forty-eight (48) hours prior to the date of arrival.

When the user cancels a reservation over the (48) hours window prior to the date of arrival, the value of the deposit may be used as a credit balance in any of the services offered by the Hotel.  In this case, the Hotel will grant the user a BONUS / CREDIT BALANCE equivalent to 100% of the amount paid. BONUS duration 365 days.

When the user cancels within forty-eight (48) hours prior to the reservation, does not show up at the hotel or does not use the agreed services, will generate as a penalty the retention of the deposit paid (50% of the total value). The user will keep a credit balance only when the payment made is greater than the penalty applied.  

https://www.termales.com.co/pdf/Terms_and_conditions_Hotel.pdf

Taxes

VAT 19.00% included