EXPERTS DE LA SATISFACTION CLIENT – CRM HÔTELIER
Nearly 600 hotels use Experience and we are in the process of building market share internationally. Our customer relationship management solutions consist of 5 stages: collecting your guests’ details, segmenting them in order to understand what they want, providing them with an extraordinary level of service, invite them to talk about your hotel online and finally ensuring that they maintain contact with you so that they become regulars in your property.
Experience was launched in November 2014 when three passionate hotel marketing professionals, who had worked in the sector since 2001, came together. Since then, our team has grown. New tools have been developed to enable independent hoteliers to save time while enhancing their revenue thanks to fully tailored customer relationship management solutions.