RoomCloud TRÄGERMATERIAL

Verwalten Sie ungültige Kreditkarten und No-Shows in RoomCloud

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For facilities that have to handle a large number of reservations at a time, it may be complicated and inefficient to have access to the various extranets of the channels on which the rooms are sold.

The new features of Booking.com help properties manage a reservation allowing you to perform various operations directly on the RoomCloud Channel Manager.

The changes that can be monitored with this tool are:

  1. Report a credit card as invalid
  2. Cancel a reservation with invalid credit card details
  3. Manage No-Show by customers

How does it work?

1. Report a credit card as invalid

  • The hotel displays the credit card details on the PMS / CM

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  • If the card is not valid, the hotel will report it by clicking on the Invalid Credit Card button in the Channel Manager


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  • The customer receives an alert with the request to update the credit card details within 24 hours.
  • If you update your details correctly within 24 hours, the hotel will receive new details on the Channel Manager.

2.Cancel a reservation with invalid credit card details

  • If the customer DOES NOT update the data or update them but not correctly, the hotel can cancel the reservation after marking it as invalid by clicking the Reject Reservation button.

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BEFORE
The hotel had to use the Booking.com Extranet to cancel a reservation reported as invalid CC

NOW
The hotel can now cancel a reservation marked as invalid CC via the button in RoomCloud CM

3. Manage No-Show by customers

  • The customer does not show up at check-in
  • The hotel signals No-show through the PMS / Channel Manager by clicking on the “NO SHOW” button – The reservation status will change from “NEW” to “NO-SHOW”
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  • The customer receives an email with the request for confirmation of the No-show

For any further information and to verify the functioning of the new functionality of Booking.com contact us at sales.roomcloud@tecnes.com or visit the page https://partnerhelp.booking.com/hc/en-us